Support
Most problems here are one of a handful of known things. Start with the list below before assuming something broke.
Check this first
The status page shows whether our data feed is live, how much of the last hour and day it covered, and every recent resolution with the count it resolved on. If markets stopped moving or a batch of them voided, that page will usually say why before we could.
Known issues
Password reset needs a verified email address to send to, and email is not wired up yet. Changing a password you still know works fine, from the profile menu. If you are locked out of an email account, the practical fix today is to start a new account — your old balance stays where it is.
An address you register is an identifier, not a proven contact. We cannot yet confirm that it is yours, which is also why we cannot send anything to it.
A market refunds if it had fewer than 2 bettors or under 500 DP staked. Early on, most markets hit that and void. It is the settlement rule working, not a failure — with nobody on the other side there is nothing to win.
If you think a resolution is wrong
You can check it yourself, which is the point of publishing the inputs. Find the market on the status page: it lists the window, the observed count, the feed uptime that count was measured against, and the winning outcome. If the count does not match the outcome's bucket, that is a real bug and worth reporting.
Resolutions are final and there is no dispute process. We will investigate a genuine error, but we will not re-run a market because it went against you.
Reporting a comment
Every comment you did not write has a report button under it. Reports go to a queue a person reads, and one report per person per comment is enough — reporting twice does not make it louder. The content policy sets out what is not allowed, what moderators can do about it, and how long removed text is kept.
If a comment is asking for a seed phrase, a private key, or telling you to connect a wallet somewhere, it is a scam every time. Report it and do not engage — no part of this site will ever ask you to do any of those things.
What we cannot help with
Points have no monetary value, so there is nothing to refund, transfer, restore for cash, or compensate. We cannot merge two accounts — balances only move through the settlement function, and merging would break that, as well as make the free starting balance farmable. We cannot move a balance between accounts for the same reason.
Reaching a person
See contact. Be straight with you: there is no support inbox yet, and that page says so rather than pretending otherwise.